Thank you for shopping at NovaPicks Store! Here’s everything you need to know about our shipping policy:
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the following business day.
Shipping Time
Once your order has been processed, shipping within South Africa typically takes 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather conditions or courier delays.
Shipping Methods
We offer standard shipping for all orders within South Africa. Unfortunately, we do not currently offer international shipping.
Shipping Fees
We are pleased to offer a fixed shipping rate of R100 on all orders!
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Use this tracking number to monitor the progress of your delivery online.
Delivery Address
Please ensure that you provide accurate and complete delivery information when placing your order. NovaPicks Store is not responsible for any delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Shipping Restrictions
- We currently only ship within South Africa and do not offer international shipping.
- We are unable to deliver to PO boxes or APO/FPO addresses.
Delivery Issues
In the event that your order is delayed or lost in transit, please contact our customer service team at novapicksinfo@gmail.com. We will work with our shipping partners to resolve the issue and ensure that your order reaches you as soon as possible.
If you have any further questions or concerns about our shipping policy, please don’t hesitate to contact us.
Thank you for choosing NovaPicks Store!